Privacy Policy

1. Introduction

GetMyCOI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. We believe in transparency and want you to understand exactly how your data is handled.

2. Information We Collect

We collect only the information necessary to provide our Service:

• Account Information: Email address and name for authentication and communication
• Certificate Data: Certificates of Insurance you upload, including policy details and coverage information
• Usage Data: How you interact with our Service to improve functionality and user experience

3. How We Use Your Information

We use your information solely to operate and improve GetMyCOI:

• Process and store your certificate uploads
• Send service-related notifications (expiration reminders, access requests)
• Respond to your support inquiries
• Improve and maintain the security of our platform

We do not: Use your data for advertising or share your data with marketing companies.

4. Information Sharing

We share your information only in limited circumstances:

• With Your Authorization: When you share certificates with Community Management Companies, residents, or lenders through our platform
• Service Providers: With trusted vendors who help us operate our service (hosting, email delivery) under strict confidentiality agreements
• Legal Compliance: Only when required by law, court order, or to protect against fraud or security threats

We will never sell, rent, or trade your personal information to third parties for advertising purposes.

5. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit (TLS/SSL) and at rest
• Secure authentication with one-time passcodes
• Regular security audits and monitoring
• Access controls limiting employee access to your data
• Secure cloud infrastructure with trusted providers

6. Data Retention and Deletion

We retain your data only as long as necessary to provide our Service or as required by law. You may request deletion of your account and associated data at any time by contacting us. Upon request, we will:

• Delete your account and personal information
• Remove your uploaded certificates from our systems
• Revoke access to any shared certificates

Deletion requests are processed within 30 days. Some information may be retained in backups for a limited period or as required for legal compliance.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing

To exercise any of these rights, contact us at support@getmycoi.com.

8. Cookies

We use essential cookies required for the Service to function (authentication, security). We do not use advertising or third-party tracking cookies. We may use analytics to understand how users interact with our Service, but this data is anonymized and not used for advertising.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. We encourage you to review this page periodically.